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Work is an Activity, not a place

At The Office...
In the Café...
In The Hotel...

The workplace has been redefined.
People are no longer tethered to their office. Keeping files synchronized, secure & accessible at all times is paramount, & ITGlobal can implement technology services to meet your needs.

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enabling technology to improve business efficiencies

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to discuss how we can implement a tailored solution for your business.

(02) 9936 1600

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fully managed & supported servers & desktops

(02) 9936 1638

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Manage and support workstations and devices

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What is Windows XP end of support??

13/05/2014

Microsoft provided support for Windows XP for the past 12 years. But the time came for us, along with our hardware and software partners, to invest our resources toward supporting more recent technologies so that we can continue to deliver great new experiences. As a result, technical assistance for Windows XP is no longer available, including automatic updates that help protect your PC.

What happens if I continue to use Windows XP?

If you continue to use Windows XP now that support has ended, your computer will still work but it might become more vulnerable to security risks and viruses. Internet Explorer 8 is also no longer supported, so if your Windows XP PC is connected to the Internet and you use Internet Explorer 8 to surf the web, you might be exposing your PC to additional threats. Also, as more software and hardware manufacturers continue to optimize for more recent versions of Windows, you can expect to encounter more apps and devices that do not work with Windows XP.

The Best Way to Run Windows on a Mac

29/08/2013

VMware Fusion � 5 is recommended for home users who are looking for the easiest, fastest and most reliable way to run Windows programs on a Mac.

In a comparison with Parallels Desktop 7, Macworld chose VMware Fusion 4 as the best way to run Windows on a Mac. Highlights included its fast performance, easier installation and better value for money. Read the full article here.

what is office 365?

29/08/2013

"Office 365" refers to subscription plans that include access to Office applications plus other productivity services that are enabled over the Internet (cloud services), such as Lync web conferencing and Exchange Online hosted email for business, and additional online storage with SkyDrive and Skype world minutes for home.

Many Office 365 plans also include the desktop version of the latest Office applications, which users can install across multiple computers and devices. The Office 365 plans that are online-only are a great choice for certain business needs, and they are compatible with desktop versions of the latest version of Office, Office 2010, Office 2007 (with slightly limited functionality), Office 2011 for Mac, and Office 2008 for Mac. All Office 365 plans are paid for on a subscription basis, monthly or annually.

"Microsoft Office" is the name we still use for our familiar productivity software. Office suites have traditionally included applications such as Word, Excel, PowerPoint, and Outlook. All the new Office suites (for example, Office Standard 2013) include the latest versions of these applications. These suites can be installed on only one PC and do not come with any cloud-based services included in Office 365.

Security Policy

itGlobal takes its clients security very seriously and as a business understand the sensitivity and importance of your information.

Usernames and passwords are securely stored in our systems. itGlobal staff must attain a level of trust and longevity before they are granted access to secure usernames and passwords. Only a select number of staff have access to usernames and passwords. In the event that a staff member with this access leaves itGlobal, all administrator passwords will be changed immediately and clients will be notified.

If you continue to use Windows XP now that support has ended, your computer will still work but it might become more vulnerable to security risks and viruses. Internet Explorer 8 is also no longer supported, so if your Windows XP PC is connected to the Internet and you use Internet Explorer 8 to surf the web, you might be exposing your PC to additional threats. Also, as more software and hardware manufacturers continue to optimize for more recent versions of Windows, you can expect to encounter more apps and devices that do not work with Windows XP.

In the event that a client's staff member needs a password, the primary contact will be required to send us an email requesting the password to be given out. A client may advise itGlobal management that passwords are not to be stored by itGlobal (The helpdesk team will be required to set up the password, however will not document it in any form). Passwords for personal applications such as MYOB are not documented by itGlobal, however Microsoft Outlook requires itGlobal to initially set up a password (again the client can elect not to have the password recorded).

Not allowing ItGlobal to store passwords, may effect out of hours work and timely delivery of services.

In the event that the client requires the password to be reset, this can be done by the helpdesk team.

All personal files (such as MS Office documents) and applications (such as MYOB) can be encrypted and protected by the user if they please. However this will compromise backups and restore, and if the user account that encrypted the file leaves and is deleted, the file cannot be decrypted. These passwords are not required by itGlobal, management of the said file becomes the users responsibility.

All passwords that are kept by itGlobal are secured inside out private network (this is not available from the outside). itGlobal takes the security of its network very seriously and has numerous measures in place to protect your information.

All information itGlobal has documented will not be shared with any other organisation.

Activity logs are recorded in most Servers and workstations. In the case of a suspected security breach, these logs can be interrogated.

In addition to this, if a computer is lost or stolen, itGlobal should be notified immediately so the device can be locked out of the network and data can be protected. Should the device ever reconnect to the internet there are many options for tracking and destruction. itGlobal is able to locate and lock the device and even activate the camera to assist with the recovery.

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